Customised Training

We design and deliver practical, interactive courses that give you and your team the opportunity to learn and practice excellent customer service skills. We can run them on your own premises or at a seperate venue.

Mystery Calling

Our service helps you assess the training and development needs of your staff. We've developed a flexible competency model which can be used to assess various aspects of customer service: from basic professionalism to the higher level behaviours that delight customers and turn them into loyal fans.

Document Editing

We make sure your vocabulary and sentences are in plain English. We check for clarity and consistency, and we check that your text ‘matches its purpose’. We make changes to the text, the format and the layout as needed and we re-write your text based on your specifications.

Case Studies

We talk with your satisfied customers about their business relationship with you and write up the success story. You can share it on your website, in trade magazines, in a brochure or on a blog. You can also use it to examine the effectiveness of your marketing strategy, your customer service and your relationship building.