ASSERTIVENESS SKILLS
Summary:
Assertive communication can help to reduce stress, increase self-esteem and improve interpersonal communication. This highly practical course introduces the basic concepts of assertiveness and gives participants the opportunity to learn, practice and assess the effectiveness of a number of assertiveness techniques.
Who should attend?
People who want to improve their ability to express themselves clearly, manage conflict confidently and set clear boundaries when necessary. Also, anyone who want's to increase their profile in a dynamic or competitive work environment.
Learning objectives:
Course Topics:
Assertive communication can help to reduce stress, increase self-esteem and improve interpersonal communication. This highly practical course introduces the basic concepts of assertiveness and gives participants the opportunity to learn, practice and assess the effectiveness of a number of assertiveness techniques.
Who should attend?
People who want to improve their ability to express themselves clearly, manage conflict confidently and set clear boundaries when necessary. Also, anyone who want's to increase their profile in a dynamic or competitive work environment.
Learning objectives:
- Understand the principles of assertiveness
- Understand the three non-assertive communication styles
- Express yourself clearly, directly and confidently
- Set clear boundaries and say 'no' effectively
- Use assertiveness to respectfully insist
- Defend against aggressive and passive-aggressive behaviour
Course Topics:
- How to feel assertive
- Why being assertive can be hard
- Recognising non-assertive communication
- Using assertive body-language
- Protecting your priorities while acknowledging the priorities of others
- Standing your ground firmly and respectfully
- Using ‘I’ statements, fogging and other assertiveness techniques
- Negotiating the ground rules of your professional and social relationships
COURSE DETAILS
FORMAT
This is a focussed, in-house programme delivered in a way designed to best meet the training needs and/or work patterns of your staff, members or clients. It will include trainer input and group discussions built around a number of interactive and structured exercises.
DURATION
1 to 2 days depending on the experience and knowledge level of the trainees and the amount of interactivity required. May be split into shorter modules.
COST
The cost of training depends on the length of the programme, the number of participants, the level of pre- and post-course support required and the choice of training venue. Please enquire to receive a costed proposal.
YOUR NEXT STEP
Please use the ENQUIRY FORM below to ask a question or contact us directly via the CONTACT US page to discuss your training needs.
This is a focussed, in-house programme delivered in a way designed to best meet the training needs and/or work patterns of your staff, members or clients. It will include trainer input and group discussions built around a number of interactive and structured exercises.
DURATION
1 to 2 days depending on the experience and knowledge level of the trainees and the amount of interactivity required. May be split into shorter modules.
COST
The cost of training depends on the length of the programme, the number of participants, the level of pre- and post-course support required and the choice of training venue. Please enquire to receive a costed proposal.
YOUR NEXT STEP
Please use the ENQUIRY FORM below to ask a question or contact us directly via the CONTACT US page to discuss your training needs.