PUBLIC COURSE SCHEDULE

NOTE: The courses listed below are also available as focussed, in-house programmes for your staff, members or clients.

FEBRUARY 2012

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Team Leader Toolbox:
WORKING MORE PRODUCTIVELY WITH YOUR BOSS


28th February, 9.00am – 4.00pm
EMA, 159 Khyber Pass Road, Auckland

MARCH 2012

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EMOTIONAL INTELLIGENCE - BOOST YOUR E.Q.


21st March, 9.00am – 4.00pm
EMA, 159 Khyber Pass Road, Auckland

APRIL 2012

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CUSTOMER SERVICE SKILLS FOR CALL CENTRES


18th April, 9.00am – 4.00pm
EMA, 159 Khyber Pass Road, Auckland

JUNE 2012

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Team Leader Toolbox:
WORKING MORE PRODUCTIVELY WITH YOUR BOSS


18th June, 9.00am – 4.00pm
EMA, 159 Khyber Pass Road, Auckland

JULY 2012

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EMOTIONAL INTELLIGENCE - BOOST YOUR E.Q.


19th July, 9.00am – 4.00pm
EMA, 159 Khyber Pass Road, Auckland

SEPTEMBER 2012

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EMOTIONAL INTELLIGENCE - BOOST YOUR E.Q.


3rd September, 9.00am – 4.00pm
Hamilton
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Team Leader Toolbox:
WORKING MORE PRODUCTIVELY WITH YOUR BOSS


14th September, 9.00am – 4.00pm
EMA, 159 Khyber Pass Road, Auckland
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CUSTOMER SERVICE SKILLS FOR CALL CENTRES


26th September, 9.00am – 4.00pm
EMA, 159 Khyber Pass Road, Auckland

NOVEMBER 2012

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EMOTIONAL INTELLIGENCE - BOOST YOUR E.Q.


14th November, 9.00am – 4.00pm
EMA, 159 Khyber Pass Road, Auckland