EMOTIONAL INTELLIGENCE
Boost Your E.Q.
Summary:
You will learn how Emotional Intelligence (EI) can be more important than intellect for leaders in today’s organisations, helping you to combine technical and business knowledge with excellent interpersonal skills. The workshop covers the essential skills of emotional intelligence and how they can be applied to real-word challenges.
Who Should Attend?
Managers, leaders, customer service professionals and anyone wishing to increase their effectiveness and/or job satisfaction.
Learning objectives:
Course Topics:
You will learn how Emotional Intelligence (EI) can be more important than intellect for leaders in today’s organisations, helping you to combine technical and business knowledge with excellent interpersonal skills. The workshop covers the essential skills of emotional intelligence and how they can be applied to real-word challenges.
Who Should Attend?
Managers, leaders, customer service professionals and anyone wishing to increase their effectiveness and/or job satisfaction.
Learning objectives:
- Understand the basis of EI
- Assess your own Emotional Intelligence Quotient (EQ)
- Apply EI to leadership and motivation
- Keep your balance under pressure
- Harness your team’s emotional resources
- Use EI to resolve conflict and maintain productive relationships
- Deal with negative emotions and difficult behavior
- Boost your own EI though awareness and practice
Course Topics:
- What is emotional intelligence?
- How success is linked to EI
- The role of EI in effective communication
- Tools to assess your EQ
- The competencies of emotionally intelligent people
- EI in the productive workplace
- Professional development and EI
IN-HOUSE COURSE DETAILS
FORMAT
This is a focussed, in-house programme delivered in a way designed to best meet the training needs and/or work patterns of your staff, members or clients. It will include trainer input and group discussions built around a number of interactive and structured exercises.
DURATION
1 to 2 days depending on the experience and knowledge level of the trainees and the amount of interactivity required. May be split into shorter modules.
COST
The cost of training depends on the length of the programme, the number of participants, the level of pre- and post-course support required and the choice of training venue. Please enquire to receive a costed proposal.
YOUR NEXT STEP
Please use the ENQUIRY FORM below to ask a question or contact us directly via the CONTACT US page to discuss your training needs.
PUBLIC COURSE OPTION
This programme is also available as a Public Course in association with EMA Learning.
This is a focussed, in-house programme delivered in a way designed to best meet the training needs and/or work patterns of your staff, members or clients. It will include trainer input and group discussions built around a number of interactive and structured exercises.
DURATION
1 to 2 days depending on the experience and knowledge level of the trainees and the amount of interactivity required. May be split into shorter modules.
COST
The cost of training depends on the length of the programme, the number of participants, the level of pre- and post-course support required and the choice of training venue. Please enquire to receive a costed proposal.
YOUR NEXT STEP
Please use the ENQUIRY FORM below to ask a question or contact us directly via the CONTACT US page to discuss your training needs.
PUBLIC COURSE OPTION
This programme is also available as a Public Course in association with EMA Learning.
