Comprehensive 8 day programme
Providing the sort of great customer service that boosts customer satisfaction and retention rates requires a unique combination of skills and attitude. Participating in this series of workshops will help you succeed in your role by providing you with new insight into key areas such as developing the right mind-set, managing customer conversations from greeting to close, asking questions to uncover customer needs and confidently handling complaints and difficult customers. From greeting people effectively to using impeccable telephone etiquette, you’ll gain a range of skills from this programme. You will understand the power of adapting your communication style to help you deal with a variety of challenges and customer types.
The programme is delivered in a one-day-a-month format. This reduces the pressure of managing your workload while attending training. It also means you will leave each workshop with a set of new skills that can be practised at work before the next workshop. If you are currently working as, or aiming to become, a customer service representative or your role involves frequent interaction with customers, face to face or over the phone, this course is ideal. It is the perfect investment for any customer service professional who wants to be at the top of their game and give outstanding value to their organisation.